Submitting a Service Request

Once your keys are obtained at closing, your general contact information will be forwarded to the Lafferty Communities Customer Service Coordinator where it will be registered with our third party warranty communications system called Build Pro by Hyphen Solutions.

All customer service requests will be submitted on this site.An email will be sent from Build Pro (“noreply@HyphenSolutions.net”) where you will be prompted to activate your account. Once activated, you will be able to submit your service items (pictures can be uploaded if applicable). Your service request will be entered into the Hyphen Solutions database and issued to your Customer Service Representative. Your CSR will contact you to schedule an inspection of your service item.

Our policy is to assess non-emergency service requests primarily through an on-site inspection by a Lafferty Communities representative only. This allows us to ensure that your service requests will be addressed in a timely manner.

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What our clients have to say

"I can’t recommend Carlisle from Lina Kriva Homes enough. I was given her name by a colleague who had success finding his apartment and that colleague did NOT steer me wrong! Carlisle was so attentive, responsive, knowledgeable and tenacious. I have no doubt that she will help you find your next home."

CAROLINE S

Past Client

"We have worked with Lina for more than a decade. She is extremely knowledgeable, responsive and consultative – the best thing we like about her is that listens to what we want. Along the way we have referred both family and friends to Lina, who have all had positive experiences buying and selling properties. Over the years her team has grown and we’ve been fortunate enough to work with them in securing an investment property as well. Whether you work with Lina, or her team, know that you are working with the best real estate team in town!"

CHAD G.

Past Client

"Lina did a great job helping us sell our condo in Boston. She was very professional with fantastic communication skills."

PAM K.

Past Client

"Professional execution from start to finish on selling our property. Every tough issue and difficulty presented was discussed and resolved. I cannot recommend Lina and team high enough for all they did."

MICHAEL F.

Past Client